Disability Support Specialist

Job description

GRADE: 28E: Context of Job: Under the general supervision of the Administrative Specialist, the Service Specialist performs a variety of administrative and operational coordination duties for which independent judgment, initiative, analytical thinking, and problem-solving skills are required, as is the ability to work independently and as part of a team. The position administers and coordinates front- and back-of-office administrative systems and workflows in support of Disability Support Services operations, with responsibility for evaluating effectiveness, identifying gaps, and recommending or implementing process improvements. The position handles sensitive and confidential information, inquiries, files, and policy-related matters requiring the utmost discretion, tact, and professionalism. The position oversees and coordinates front and back of office administrative operations to support efficient service delivery and compliance. This position provides administrative oversight of front-line service functions, establishing service standards, determining intake and routing protocols, and monitoring service quality; responding in-person or by phone to inquiries from students, paren...