Team Lead Account Management Small Accounts

Job description

Hello! At Factorial, we're looking for a Team Lead Account Management Small Accounts to help us enhance our customer experience and drive business growth. 🦄 Ready to take on the challenge? 🚀 The Role 📜: As a Team Lead of Account Management Small Accounts, you will oversee a dynamic team focused on nurturing and growing our Small Accounts. Your leadership will empower team members to deliver exceptional service, ensuring customer satisfaction and retention. You will be responsible for developing strategies that maximize account performance while collaborating with cross-functional teams to support the clients’ needs effectively. Your Responsibilities Include: Leading and mentoring the AM Small Accounts team, providing guidance and support to achieve targets. Developing and implementing account management strategies tailored for Small Accounts clients to enhance satisfaction and retention. Monitoring account performance metrics and generating reports for continuous improvement. addressing any concerns or issues promptly. Collaborating with Sales, Marketing, and Product teams to align strategies and ensure a seamless client experience. Identifying opportunities for upselling and cross...