Analyst, Customer Care and Billing

Job description

Customer Care & Billing Analyst Division: Customer Operations, Electricity Division: Location: Edmonton, AB: Why Work here: Looking to make a real impact behind the scenes? We’re hiring a Customer Care & Billing Analyst. You will be responsible for supporting the delivery of regulatory compliance and exceptional customer experience. The Customer Care & Billing Analyst contributes to overall operational success by executing key processes, identifying opportunities for improvement, and ensuring service quality and accuracy within Billing Operations and many field attributes. The Customer Care & Billing Analyst role involves preparing training materials, assisting with rate design and rate change processes, and supporting quality assurance activities to ensure alignment with regulatory requirements and customer care standards. Key responsibilities include monitoring and analyzing processes to identify gaps, trends, and potential risks; generating and maintaining reports; and supporting continuous improvement initiatives You play a critical role in driving process efficiency, maintaining data integrity, and enhancing both customer outcomes and internal operations through proactive anal...