Service Center Manager

Job description

Applied Industrial Technologies is seeking a Service Center Manager to lead our Customer Service team in Madison, WI! In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities. Job Responsibilities: As a Customer Service Manager, you will manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale. This is a multi-aspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager. Your specific duties in this role will include: Managing internal service center operations to meet/exceed P&L objectives Championing the development of leadership competencies that drive individual and team goals Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office a...