Associate Customer Account Representative

Job description

Location: Burns Harbor, IN Cleveland-Cliffs Steel has an immediate opportunity for an Associate Customer Account Representative in Burns Harbor, Indiana. Our Associate Customer Account Representatives are an essential resource for customer account management and support. They are responsible for managing all aspects of the order flow process including project creation, release to manufacturing and confirming logistics support for final customer delivery. The ideal candidates will enjoy working in a fast-paced team environment, where multi-tasking and managing competing demands are critical to success. Summary of Responsibilities: Provide day-to-day front-line customer support Build strong customer relationships with internal and external customers working in a team environment Oversee customer accounts, including new customer set up, manage customer order status and expedite material through our production facilities to meet customer requirements Possess a working knowledge of plant processes, product characteristics, and systems requirements necessary for the completion of duties Verify and audit manufacturing order details Confirm orders have been approved for production Monitor...