Sales Support Specialist

Job description

Sandvik Mining has an opening for a Sales Support Specialist. Coordinate an online technical support which supports the sales organization. Administrate support cases – log and follow up. Diagnoses and resolves issues. Research questions using available information resources. Troubleshoot problems and advise on the appropriate action. Identify and escalate situations requiring urgent attention. Redirect problems to correct resource. Job Purpose : Provide process and systems support to the CSC team to ensure knowledge and skills are at the expected levels to support the increase of eBusiness order lines and improve sales efficiency and customer satisfaction MAIN RESPONSIBILITIES: Environment, Health and Safety: - Adopt a proactive approach to building a sustainable Sandvik Environment, Health and Safety (EHS) culture within the workplace - Conduct yourself in accordance with Sandvik EHS Vision to achieve Zero Harm to our people, the environment we work in, our customers and our suppliers - Take reasonable care for your own health and safety and ensure that your actions do not adversely affect the environment or the health and safety of any other person in the workplace. - Comply wit...