First Nations Traineeship Program (IT Service Desk)

Job description

THE TRAINEESHIP PROGRAM: Our traineeship program, generally completed over a 12-month period, is an education pathway open to Aboriginal and Torres Strait Islander peoples that combines formal learning with on-the-job training to provide relevant and valuable industry skills alongside a qualification. There are 3 parts to the traineeship program: You will be a key member of our Kinetic IT team directly supporting our customers. You will be supported in completing a Certificate III in Information Technology or Business through weekly instructor-led sessions with our training provider, and given opportunities to put into practice what you are learning. You will have access to mentor support through a specialist Indigenous mentorship provider. You will have monthly catch ups to check in and see how you are going with the role and your learning journey. - Work Experience - Formal Learning - Mentor Support THE WORK EXPERIENCE: Service Desk Technician: As a Service Desk Technician, you’ll be the first point of contact for users needing technical support, helping resolve common IT issues like password resets, system access, and basic troubleshooting. You'll provide professional, customer-...