Flagship Expert, Stockroom Department (Full Time) - adidas LDN Flagship Store, Oxford Street, London

Job description

Purpose & Overall Relevance for the Organization: - To support and maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store. - To be the Expert who is responsible for the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship and creators club consumers. - To be the leading go to expert within the designated consumer touchpoint and have full knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs. - Establish and maintain a culture of consumer centricity within the designated consumer touchpoint. - Supporting the SCEM with the overall consumer communication and engagement plans aimed at measurably increasing conversion rates at all stages of enquirer and applicant journey and to provide innovative ideas to develop experiences that showcase our brand. Authorities: - To role model consumer service behaviours - To demonstrate confidence in their area of Expertise and Develop holistic consumer journeys and shaping all consu...