Service Desk Support Analyst

Job description

Job Overview Provides information technology support directly to end users and Tier 2 technical product support. Must Be UK Based! Essential Functions: - Supports in providing Tier 1 & 2 technical support and service activities for IQVIA's products and services for a designated client, group of clients or end users. - Assists in identifying and troubleshooting problems with software applications, recommends corrective action, and provides feedback based on client experiences to support product and process improvements. - Documents known technical issues and provide resolutions/resolution plans, keeping the client updated regularly through the incident management tool. - Has broad understanding of quality standards and work requires minimal revision. - Interpersonal skills and technical product knowledge and expertise are important to responding to daily customer-centric activities. - Provides initial review/response to identified information technology problems and logs the problems. - Resolves the routines problems and escalates the more complex issues for resolution. Qualifications: IQVIA is a leading global provider of clinical research services, commercial insights and healthca...