CUSTOMER INFORMATION OPERATOR

Job description

ESTABLISHED*: THIS POSTING IS TO FILL THE CURRENT VACANCY AND TO ESTABLISH AN ELIGIBILITY LIST TO FILL ANY FUTURE VACANCIES THAT MAY OCCUR IN THE NEXT 6 MONTHS EDUCATION AND/OR EXPERIENCE: High school diploma or equivalent and two years minimum customer service experience preferably in a call center environment. Strong written, grammar, spelling and data processing skills are required. Must possess ability to utilize a personal computer and have proficient data entry/keyboarding skills. Must have a knowledge of MARTA service area (metro Atlanta), to include familiarity with names of city streets, location of hospitals, schools and universities, governmental agencies (city, state, and federal), and major businesses . Bilingual language skills preferred, and some positions may require bilingual skills, (English and Spanish), in order to meet bilingual staffing needs. Skills evaluations may be administered. INTERVIEW SELECTION PROCESS: The selection process may include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or compet...