EMEA Quality Customer Service Program Manager

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. We are seeking a strategic and highly analytical EMEA Quality Customer Service Program Manager to join our team. In this pivotal role, you will be responsible for defining and driving the quality roadmap for our Customer Service operations across the EMEA region. Your mission is to bridge the gap between operational efficiency and customer satisfaction by implementing an Agile/Lean-oriented Quality Management System (QMS) . You will act as a change agent, fostering a culture of transparency and continuous improvement while ensuring that our services meet the highest regulatory and internal standards. Requirements: Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes an...