Finance Operations Lead

Job description

The Finance Operations landscape is changing fast — manual processes that defined Order to Cash for decades are being fundamentally reimagined through AI, automation, and intelligent workflows. Reporting to the Head of Finance Operations EMEA, you will combine finance domain expertise with a passion for AI-driven transformation to drive measurable business outcomes for a defined sub-region and product portfolio within EMEA. This is a role for someone who is experienced operating in an environment where the playbook is being rewritten in real time. Responsibilities: Own portfolio KPIs (AR aging, bad debt ratio, collections effectiveness) — with an emphasis on improving them through smarter processes - Execute core O2C activities (credit reviews, collections, dispute resolution) while actively working to automate and streamline each one - Assess current O2C workflows to identify where AI, automation, and intelligent tooling can eliminate manual effort, reduce cycle times, and improve decision quality across credit decisioning, collections prioritisation, dispute resolution, cash application, and risk monitoring - Partner with outsourced teams to drive accountability against SLAs, whi...