Customer Service Specialist – NDIS Services

Job description

Do you want a customer service role where your work genuinely impacts people’s lives? Join Expression Australia and support the Deaf and Hard of Hearing community while developing your skills in a fast-paced, collaborative environment. Why You’ll Love This Role: - Work closely with the Deaf community and contribute to meaningful NDIS services - Salary packaging to increase your take-home pay - Flexible and hybrid working options (by discussion) - Supportive, collaborative, and values-driven team culture - Access to Employee Assistance Program (EAP) and ongoing training Your Role: - Respond to customer enquiries via phone, email, and internal systems - Coordinate and schedule NDIS services - Support enrolments and administration for community Auslan courses - Maintain accurate customer records and complete data entry - Work with internal teams to ensure smooth service delivery - Escalate issues and identify service improvements Essential: Desirable: Requirements: - Minimum 2 year's experience in customer service or administration - Strong communication and interpersonal skills - Excellent organisational skills and attention to detail - Ability to manage competing priorities in a fas...