Junior Service Delivery Analyst

Job description

Job Title: Junior Service Delivery Analyst Location: Manchester/Stoke: About the Role: The Junior Service Delivery Analyst supports the Service Delivery function by assisting in the governance, coordination, and reporting of IT services to maintain service quality and operational stability. This role is a development position, providing hands on exposure to IT Service Management processes while working under the guidance of senior Service Delivery colleagues. The postholder will support incident coordination, change administration, service reporting, and continuous improvement activities, building capability and experience across the service lifecycle. Key Responsibilities: Service Delivery Support - Support day‑to‑day Service Delivery activities across live services. - Assist Analysts in maintaining service governance, controls, and documentation. - Act as an operational support function during service issues and escalations. Incident & Major Incident Support: - Support coordination of Incidents and Major Incidents, including tracking actions and timelines. - Assist with stakeholder communications and incident documentation. - Support post‑incident reviews by collating information...