Student Financial Support Specialist

Job description

STUDENT FINANCIAL SUPPORT SPECIALIST Bargaining Unit: VSEA, Staff Federation: FLSA: Non-Exempt: Grade: 10: BASIC FUNCTION: Serve as a point of escalation for students, prospective students, and parents related to financial aid, educational costs, aid eligibility, and student billing and payment, both in person and virtually. Provide excellent customer service as part of the Student Success organization. ESSENTIAL DUTIES & RESPONSIBILITIES: - Serve as the primary point of escalation from admissions counselors, advisors, or other student success staff for students who have unique or difficult financial aid, billing, or payment questions or issues, connecting them with appropriate resources in Financial Aid, Student Accounts, or the Registrar’s Office as needed. - Handle escalated question if issue is related to a student’s personal financial situation such as the calculation of estimated family contribution, financial aid awards, parent plus loans, payment plan set up, bookstore charges, FAFSA needs, and the Financial Aid verification process. - Respond to escalated student questions related to student billing, payment, and financing related to unique student populations such as vete...