Lending Processor - Direct II - Roanoke

Job description

Job Description: EXPECTATIONS: - Inform, Educate, and Advise members - Communicate loan decisions, answer questions and guide members, branch and contact center staff through next steps/options in an effort to get the loan closed. - Utilize lending knowledge and cross selling techniques to discuss additional products and services. - Develop and maintain complete knowledge of required loan documents, systems and credit reports. Stay up to date of all procedures, policy and system changes. - Provide detailed loan product, procedure and policy support to branch, resolution and contact center staff. - Review loan terms with members to ensure accuracy and obtain member acceptance. - Contact dealers, lienholders and private sellers to ensure accurate information is provided to complete loan process. - Ensure proper loan terms are set up and documentation is accurate prior to disbursement. - Verify applicant income according to VACU policy. - Evaluate member’s income statements in order to verify income. - Communicate regularly with applicants according to member contact guidelines and inform management when unable to meet expectations. - Fund all VACU consumer loans to include vehicle, c...