Customer Service Specialist

Job description

Description Basic Function: The Customer Service Specialist is responsible for providing exceptional service and support to our customers and sales representatives. This role requires a proactive, customer-focused individual with strong communication and problem-solving skills. The Specialist serves as a liaison between customers, sales, and operations to ensure a seamless and positive customer experience across all business segments. Responsibilities and Duties: - Serve as a primary point of contact for customer inquiries via phone and email. - Receive, enter, and manage customer orders in accordance with company policies and procedures. - Provide accurate order status updates, shipping details, and follow-up communication to customers and sales representatives. - Process and manage change orders affecting existing customer orders. - Collaborate closely with internal departments—including Sales, Operations, and Shipping—to ensure alignment and timely resolution of customer needs. - Generate, update, and maintain departmental reports as required. - Identify and communicate opportunities for process improvement and contribute to continuous improvement initiatives. - Ensure complianc...