IT Operations Lead

Job description

Lead our IT Service Desk to deliver exceptional support, streamline operations, and uplift technology experiences across the organisation. Who We Are: iSelect and Compare the Market are trusted, well-known brands dedicated to helping millions of Australians compare and buy personal finance and household products such as insurance, energy, and loans. Together, we provide a seamless, customer‑focused experience that makes it easier for Australians to find the right products to suit their needs. What You’ll Be Doing: As our IT Operations Lead, you’ll oversee the day‑to‑day operations of our IT Service Desk, ensuring end‑users receive responsive, reliable, high‑quality support. You’ll shape a unified service desk experience, uplift processes, and champion our HALO service management platform to streamline workflows and improve service delivery. You’ll also guide the rollout of new technologies, manage device lifecycles, and lead a team committed to excellence. You will: - Lead, mentor, and develop a team of Level 1 IT Service Desk Engineers - Act as the escalation point for complex incidents and high‑impact issues - Monitor ticket queues, balance workloads, and ensure SLAs are consiste...