Hotel Shift Supervisor

Job description

The Front Desk leadership role at Harrah’s and Caesars Republic Lake Tahoe is a dynamic, guest-facing position focused on creating memorable first impressions and exceptional service experiences. The incumbent is responsible for fostering an energetic, welcoming environment that excites both guests and team members while building, developing, and retaining a highly skilled Front Desk team. This role leads the daily hotel front desk operations, ensuring seamless shift execution, elevated service standards, and strong operational performance. Through hands-on leadership, collaboration, and a passion for hospitality, this position plays a key role in delivering the world‑class experience our guests expect from the iconic Caesars Entertainment brands. - Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service. - Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills. - Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Caesars Entertainment sta...