EDS Coordinator

Job description

An exciting opportunity has arisen to join the Suffolk County Council (SCC) Emergency Duty Service (Out of Hours Team) as an Emergency Duty Service Coordinator . This role can be worked from home with the requirement to be in the office for training and team meetings at Beacon House, Ipswich. - Suffolk County Council - Address: Beacon House, Ipswich, Suffolk, IP1 5PB, Hybrid working - Salary: £28,958 per annum (pro rata) - Hours: 18.5 hours per week - Contract: Permanent - Would you like to work in an incredibly varied, challenging and rewarding role? - Are you passionate about making a positive difference to the lives of children and adults in Suffolk? Your role and responsibilities: You'll be the first point of contact for social care enquiries relating to Suffolk residents, including Adult Services, Children and Young People’s services and Mental Health referrals. There are various contact channels which you will be expected to manage (telephone and email) and multi-task while providing exceptional customer service. You will be responsible for dealing with a wide range of people with a variety of queries and demands of differing complexity. Some contacts will be from vulnerable...