Service Engineer

Job description

POSITION SUMMARY: Provide a brief description (3 to 5 sentences) that outlines the basic purpose and level of work for the position. The Associate Service Engineer role focused on maintenance and repair of standard laboratory instrumentation and low complexity robotics. PRIMARY RESPONSIBILITIES: Provide a brief description (5 to 7 sentences) of the essential functions/main areas of responsibility for the position with the overall importance reflecting what is essential to be successful in the position. Include the following required statement “Performs other duties as assigned.” ● Handles basic troubleshooting, equipment servicing, and preventive maintenance. ● Follows SOPs and performs task-based assignments. ● Expected to troubleshoot issues that are limited in complexity. ● Begin to understand "3 pillars" of laboratory automation troubleshooting (hardware, software, and assay). ● Document service tickets completely and with appropriate detail. Adhere to Good Documentation Practices (GDP). ● Collaborate with Equipment Technicians to maintain service tools and spare parts and ensure workspace organization. ● Adhere to lab safety protocols and regulatory requirements. QUALIFICATION...