Senior Application Support Engineer

Job description

We're looking for a Senior Applications Support Engineer to join our Technology Team based from the NEXT Head Office in Leicestershire! The Role: Take on our most complex technical challenges and lead the evolution of our online systems. At NEXT, we serve over 8 million customers globally, and as a Senior Application Support Engineer, you will be the technical lead ensuring their experience is seamless. This role is about more than maintaining stability; it is about pushing boundaries and using your expertise to solve the intricate puzzles that come with high-traffic, global web applications. You will work with high levels of autonomy in a culture that values your shared expertise. Whether you are leading a major incident response or mentoring the next generation of engineers, your impact will be felt across the entire business. What You’ll Take On: - Solve Complex Incidents: Take ownership of major incidents, leading technical investigations and communicating clearly with the business to restore services. - Drive Problem Management: Lead blameless post-incident reviews to identify root causes and implement preventative actions. - Enhance Observability: Use Dynatrace and Grafana to...