Customer Success Manager

Job description

About the Role We are seeking a Senior Customer Success Specialist to join our CPESG team, focused on delivering exceptional outcomes for clients using CCH Tagetik CPM solutions. In this role, you will manage complex customer relationships, lead high-impact engagements, and act as a trusted advisor across financial and ESG performance management initiatives. You will also play a key role driving continuous improvement across the customer journey. Key Responsibilities: - Lead advanced onboarding programs for customers implementing CCH Tagetik CPM solutions, ensuring a smooth and effective transition. - Serve as the primary escalation point for high-priority customer issues, driving timely and effective resolution. - Provide guidance on complex technical and product-related challenges - Monitor customer health, engagement, and adoption metrics to identify risks and opportunities. - Generate actionable insights and reports to support retention, growth, and platform optimization. - Collaborate cross-functionally with Sales, Product, and Support teams to deliver cohesive customer solutions. - Collaborate with local and global customer success management teams to identify and implement p...