CNB Bank, IT Seasonal Service Desk Analyst

Job description

Description The IT Seasonal Service Desk Analyst will support the organization’s technology operations by assisting with hardware and software troubleshooting, user support, system maintenance, and documentation tasks. This role offers hands-on experience in areas such as workstation setup, network connectivity, application support, and ticket management while working closely with experienced IT professionals. The ideal candidate is a motivated problem solver with strong communication skills and a desire to learn in a fast paced technical environment. Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position. KEY RESPONSIBILITIES: - Provide Technical Support: Assist end users with basic hardware and software troubleshooting, including diagnosing issues and resolving service desk tickets. - Support IT Projects: Participate in team initiatives such as system upgrades, network improvements, security enhancements, or technology rollouts. - Monitor and Escalate Incidents: Observe system alerts, identify potential issues, and escalate complex problems to senior technicians as needed. - Provide Onsite Technical Assistance: Help st...