Customer Service Administrator

Job description

Customer Service Administrator Department: Industrial & Automotive Admin: Employment Type: Permanent - Full Time Location: Portlaoise: Description: Enva Ireland are looking to add a motivated Customer Service Administrator to our team. Reporting to the Customer Service Supervisor, the successful candidate will be responsible for providing excellent Customer Service to our many customers across various industries; order entry and order management; Customer reporting; invoicing and responding to queries. Key Responsibilities: These duties are not limited to the above and can be amended to suit the changing needs of our Customer Service Team and our business #irishjobs - Provide excellent Customer Service to all Enva Customers - Understand customer needs, queries and requirements and acting on them - Support the first point of contact CSA with orders and queries coming into the Customerserviceportlaoise@enva.com email account; forwarding queries on to relevant department if not relevant; liaising with Customer Service Supervisor when necessary - Enter and update the requested calls accurately on the system for dispatch - Take ownership of issues and concerns of customers – including o...