UX Designer

Job description

About the Role: As a UX Designer, you will shape intuitive, accessible, and engaging digital experiences across our global travel platforms. Embedded in a cross- functional stream team with a Product Owner, Scrum Master, and Service Designer, you will focus on digital product delivery while collaborating closely to translate service- level insights into tangible, validated interfaces. Depending on topic complexity and phase, you may work in tandem with Service Designers from discovery to rollout and evaluation, or sequentially, inheriting a clear direction and expanding it into user flows, UI patterns, and usable interactions. You are driven by solving real- world problems for users and business, not just pushing pixels. You are fluent in agile delivery and capable of designing elegant solutions even in complex, multi - touchpoint systems. User Experience Research: Lead qualitative user research to identify usability issues, test assumptions, and validate design choices. Create and maintain personas, customer journeys and Jobs to be done. Collaborate with Service Designers to connect service- level needs with UX- level solutions. Present UX findings and recommendations. Translate s...