IT Support Coordinator

Job description

Job Title: IT Support Coordinator Department: IT: Reports To: General Manager of IT Exemption Status (FLSA): Non- Exempt: Job Summary: The IT Support Coordinator provides administrative and entry-level technical support for corporate and store operations, ensuring efficient performance of IT systems and services. This role assists with system administration, vendor coordination, asset management, and project support, while maintaining documentation and key platforms. Additionally, the position supports field technology, including POS hardware and in-store devices, working closely with IT leadership and field teams to troubleshoot issues and support ongoing operations. Requirements: - Assist with the management of KnowBe4 instance - Coordinate campaigns and both corrective and annual training curriculum. Work with GM of Technology and HR staff to manage content in Learning Management System - Assist with management of DarkTrace tenancy in conjunction with GM of Technology and Systems Administrator - Assist in the creation of documentation for IT - Help maintain company SharePoint intranet - Assist with shipping and tracking IT assets - Support the GM of Technology in project plannin...