Incident Response Lead

Job description

Core Responsibilities: - Navigate across the Personal Investor division and Enterprise to monitor business health and provide direction, oversight, and influence on IRT activation and focus, partnering closely with IRT leadership and key stakeholders. - Convene and lead the Personal Investor IRT during divisional incidents, facilitating effective incident response, demonstrating strong stakeholder management and problem solving, and providing business continuity thought leadership to drive business recovery. - Lead incident post-incident reviews (PIRs), including root cause analysis, data collection, and executive-level communications, and translate insights into actionable resilience improvements. - Develop playbooks and lead exercises focused on improving response capabilities for key risks and current events. - Manage executive stakeholder engagement by delivering periodic updates on IRT program health, using data analytics and storytelling to influence decisions and drive continuous improvement. - Act as the connective tissue between the Personal Investor IRT and Enterprise crisis management functions to ensure alignment and consistency. - Operate as a strategic player-coach, d...