Manager, Business Process Expert Team (Customer Experience)

Job description

Work Flexibility: Hybrid In this role, you will lead a team of professionals responsible for designing, optimizing, and governing end‑to‑end Order-To-Cash (OTC) processes that enable scalable, efficient, and digitally‑enabled operations across the international supply chain. You will collaborate closely with subject matter experts (SMEs), data & analytics, technology teams (e.g. RPA, EDI), and business leaders to ensure processes are fit‑for‑purpose, future‑oriented, and aligned to strategic objectives. This is a highly influential role in which you will drive process excellence, build governance frameworks, and contribute to major transformation initiatives. Key Responsibilities: - Lead and develop the Business Process Expert team, fostering a culture of continuous improvement, innovation, and cross‑functional collaboration. - Own and govern critical end‑to‑end OTC processes; develop process standards, documentation, KPIs, and governance models. - Partner with senior Customer Experience leadership to define process strategy and roadmap aligned with business goals and upcoming technology capabilities. - Drive process harmonization and simplification , ensuring consistency across re...