Depute Account Manager

Job description

Job Description What You'll Do: At SmartPA, we are the engine of our clients' success. This particular role is embedded with one of our ‘dedicated’ clients—a high-growth, global tech giant. You aren't just a coordinator; you are the Workflow Architect and operational depute, working directly alongside the Key Account Manager. We are looking for a powerhouse who will act as the essential glue holding our cross-functional team together. You don't need to be a programmer or a developer, but you must possess a deep conceptual understanding of what technology, automation, and AI can achieve. Working alongside the Key Account Manager, you will maintain a panoramic, holistic view of the entire account—partnering closely with our Automation, Quality Assurance (QA), and Pod Leads to identify where we can strengthen workflows and push boundaries. You possess an intuitive problem-solving mindset—frequently sensing where a process might bottleneck or where a client need isn't quite being met, and proactively connecting the dots to fix it. Partnering with the Key Account Manager on account growth and client satisfaction, you will be the bridge between technical capability, data-driven insights,...