Commercial Client Service Representative

Job description

SWBC is seeking a talented individual to provide internal and external customer service support to include: relationship management, daily interaction with the financial institutions, handling complex questions or problems, managing support line, and verifying and updating loan information. Essential duties include the following: - Provides support to the Financial Institutions by working escalated or time sensitive issues in a professional and timely manner. Assists Financial Institutions with questions regarding reports and Focus Net. - Handles Support Line to provide training in data entry, CoTrak or other Service Center procedures to include assisting with procedures inquires and problem resolution. - Performs time-sensitive account maintenance before and after account processing cycles. - Resolves inbound and makes outbound service calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by financial institutions by researching, verifying, updating loan insurance information and documenting the affected account’s history file. - Services complex calls, questions or problems from the Customer...