Retail Peer Review Coordinator

Job description

Description Summary: The Peer Review Coordinator is responsible for the full lifecycle management of the Retail Peer Review Program across all branch locations and the Processing Center. This includes maintaining subject matter expertise in Retail policies and procedures, ensuring the Peer Review document remains current, coordinating and executing annual reviews, and driving continuous improvement through reporting, communication, and follow-up. Division: Retail - Consumer Banking: Location: To be determined. However, this role is strongly preferred to be based at a Gulf Coast Bank & Trust branch in Louisiana and is an in-office position. The selected candidate will be required to meet all on-site attendance and presence requirements for the role. Reporting to: Stephen Dickey, Senior Vice President , Consumer Banking Executive Responsibilities: - Maintain comprehensive knowledge of all GCB Retail Branch Policies, Procedures, and operational standards. - Manage and continuously update the Peer Review document to reflect current policies, procedural changes, and emerging risks. - Partner with internal stakeholders to adjust Peer Review scope and focus areas as needed. - Ensure align...