Senior Manager, Technical Support

Job description

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the Role: Snowflake Support helps customers deliver data-driven outcomes through high-quality technical resolutions and strong partnerships. As a Senior Technical Support Manager , you will lead a high-performing global team in a 24/7 environment, champion the responsible use of AI-assisted workflows, and drive operational excellence, customer experience, and team development. You will provide leadership to technical staff, interface with Engineering on customer-impacting fixes and e...