Support Engineer

Job description

Description We are looking for a high-energy, driven Support Engineer to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 and Fortune 1000 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be! The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US. There are multiple shifts available for this position. Times are flexible, but would include either 9-5pm CST or 1-9pm CST. An ideal candidate will be presenting experience as a technical support engineer for software solutions across SaaS/PaaS/IaaS with a love for technology, curiosity about new products and approaches, and a get-to-know-how-it-works attitude. Responsibilities: Primary duties include, but are not limited to - - Receiving tickets, screening them, completing the tickets, or distributing to specialized team members - Working closely with the team leader, other members of the support team, as well as collaborating with DevOps and the Development teams - Troubleshooting incidents and system events; es...