Lobby Ambassador

Job description

At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Front Office Supervisor because together, we are better. Start your career at Sheraton, where you don't just work - you belong. Position Summary: - Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations - Assist guests arriving and departing the hotel through the check in and departure process - Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements - Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings - Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.) - Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or i...