Employment Services Specialist - Remote

Job description

Drive strategic partnerships, performance and growth through exceptional relationship management. At CoAct, we’re driven by the power of collaboration. As our Employment Services Specialist, you’ll play a pivotal role in nurturing our most valuable client relationships, ensuring service excellence, operational performance and long-term growth across a diverse range of programs. This is a dynamic and influential position for someone who thrives on connecting strategy with delivery, translating client needs into tangible outcomes that deliver long-term impact. About the Role: Your key responsibilities include, but are not limited to: - Partner with clients to understand their business models, strategic goals, and operational priorities. - Drive account performance through regular reviews, data analysis, and proactive risk mitigation. - Manage and strengthen relationships with key clients across multiple programs - Oversee contract performance and ensure compliance with service agreements and quality standards. - Collaborate closely with internal teams and align delivery models with client expectations and strategic priorities. - Prepare and present tailored reports, insights and reco...