Commercial Engine Technical Communicator

Job description

Commercial Engine Technical Communicator & Advisor In accordance with management directives, this position provides technical support for service technicians and customers. This position also acts as a liaison between customers and various manufacturers. This TC will serve all Commercial engine markets which includes Compression, Land Drilling, Well Stimulation, Marine Power, Captive industrial engines, support CAT Connect across all of Power & Energy division including system design and installation Provide technical specialized training for all commercial P&E support teams. Summary of Duties: This position mandates that the employee be able to perform all the following functions: - Ensure technical matters are accurately defined: what is failing, hours at failure, conditions, causes and frequency of failure, locations, known fixes, temporary repairs made and recurrences, unknowns, etc. - Provide technical support to PSSR’s and New sales teams with CAT connect equipment selection, installation, programming and assist on all Cat Connect products including Product link, RAM, RFV, PEMS, etc. - Work with technicians and customers selecting engine communication equipment assist with de...