Technical Support Specialist

Job description

The Technical Support Specialist is responsible for providing technical assistance to Dealers, Miele Service Partners (MSP), and internal stakeholders, with a primary focus on Miele residential appliances and secondary support for floorcare products. This role supports accurate diagnostics, effective repairs, and the timely selection and ordering of parts and accessories. The Specialist works closely with Product Support and Residential Service to identify product, process, and technician improvement opportunities while delivering accurate, responsive, and professional support. Your Responsibilities: - Serve as a technical resource in resolving technician issues by applying strong product and process knowledge to drive effective, efficient, and long-term solutions. - Instruct technicians on the proper use of Miele diagnostic tools, software, and service procedures. - Maintain current technical knowledge of Miele residential appliances, while building and maintaining working knowledge of Miele vacuum and floorcare products. - Support the implementation of new Miele products, technologies, and service processes. - Partner with Product Support to identify product quality issues and co...