1st Line Support Engineer

Job description

Job Title: 1st line support technician Location: Bristol: My client, a well-established company in the heart of Bristol is looking for a Technical Customer Support Engineer/Consultant to join their growing team. This company provides businesses with secure IT, efficient Digital Marketing, and bespoke website design completely integrated into one full-service suite to help businesses streamline and grow to align with their business goals. You will be responsible for: - Developing and maintaining a thorough knowledge of the procedures, products, and services - Liaising with customers and colleagues to troubleshoot, resolve faults and act as an internal point of escalation for technical issues - Pro-actively handle customer queries ensuring that requests are fulfilled to the customer's satisfaction and within SLA - Installation, configuration, and testing of equipment and software - Configuration of operating system installation on new computers - Ensuring changes to a customers bill are properly logged and processes are followed - Undertake training as required You would need: - To have the ability to work under pressure - Have excellent written and communication skills - Ability to...