Desktop and System Support Technician, Intermediate

Job description

Job Title: Intermediate Desktop & System Support Technician Job Summary: Under general direction, monitor and respond to complex technological control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Provide primary interface with vendor support service groups or provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance. May provide LAN server support. Require extensive knowledge of PC/LAN communications hardware and software in a multi-protocol environment, and network management software. Responsibility: - Complete assignments from the Service Desk efficiently and effectively as possible within assigned priority to meet SLA. - Troubleshoot and solve office desktop problems. - Act as the “face of IT” at his/her facilities and route issues or work with other members of the IT team as necessary to resolve any issues. - Inform local IT Network Administrator of any issue that requires their involvement such as non-standards purchase and new enterprise system requests. - Purchase software and hardware for his/her facilities according to standards and IT pur...