Customer Support Technician - Costa Rica

Job description

Problem-Solvers Needed!! Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in troubleshooting, staying one step ahead, and making sure everything runs smoothly. If that sounds like you, don't wait - apply now and be the superhero our client's customers need! ClearSource is seeking an exceptional customer service professional to join our team as a Customer Support Technician . In this role, you will provide technical product support for our client’s premium line of grills and smart meat thermometers. You will help customers troubleshoot product issues through information they provide and through real-time data from an app connected to the product. We need individuals with a strong focus on customer experience who can think on their feet, solve problems, and deliver friendly, effective solutions. What you will do as a Customer Support Technician - Assist customers with inquiries about product features and troubleshooting issues. - Diagnose and resolve issues with a combination of customer input, app-provided data, and your creative and problem-solving skills while using an extensive knowledge base....