Onsite Support Technician - Cambridge, Massachusetts

Job description

At Slipstream we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth. Onsite Support Responsibilities: - Deliver and set up Windows and Mac machines on-site. - Provide support for New User Orientation (NUO) onboarding sessions. - Perform quality control activities to ensure a consistent, positive end-user experience. - Ensure all endpoints are properly entitled and enrolled in TBI’s standard software suite, including Google Workspace, CrashPlan, SentinelOne, and other tools. - Support, maintain, and repair desktop and laptop hardware, including replacements for failed equipment and operating system deployments for new models. - Provide conference...