Seasonal Zonal Operations Lead

Job description

What you'll bring to the team Zonal Operations Lead: Location: Thorpe Park, Staines Road, Chertsey, Surrey, KT16 8PN Hours: Full time fully flexible, any 5 days out of 7 Contract Type: Seasonal We are recruiting for a Zonal Operations Lead as part of our AWESOME Operations Team on a seasonal basis! The Zonal Operations Lead will oversee mixture of key on‑park retail units and Guest Services, making this a perfect role for someone who thrives on developing people, driving world‑class guest service, and supporting commercial performance. As a Zonal Operations Lead, you will support and influence the guest experience by dividing your time across multiple retail units and Guest Services, observing service delivery, coaching team members, and ensuring the highest standards of presentation, compliance, and guest engagement. You will act as a daily point of contact for the zone, representing not just yourself but your entire zone across the park, supporting communication between teams, and ensuring smooth operational delivery. You will also be required to act as the department duty manager, supporting frontline hosts with guest escalations, resolutions, and on‑the‑day feedback, ensuring c...