Front Office Manager - Doubletree by Hilton Berkeley Marina

Job description

Key Responsibilities: - Oversee all front desk operations during PM shift, ensuring smooth and efficient service delivery - Lead, coach, and support Front Desk Agents to deliver exceptional guest experiences - Ensure accurate check-in/check-out procedures, including proper payment authorization and incidental holds - Monitor room inventory, availability, and daily arrivals/departures to optimize occupancy and guest flow - Handle guest complaints and service recovery promptly, professionally, and effectively - Ensure compliance with all SOPs, brand standards, and cash handling procedures - Review and approve room moves, upgrades, rate changes, and guest billing adjustments - Collaborate with Housekeeping and Engineering to ensure room readiness and guest satisfaction - Conduct daily shift briefings and communicate key operational updates - Support upselling initiatives and revenue opportunities - Ensure proper documentation of incidents, guest concerns, and shift activities in daily logs - Oversee safety and security protocols during the evening shift - Ensure a smooth handoff to Night Audit, including communication of all pending issues Leadership & Accountability: - Supervise and...