Government Customer Success Manager

Job description

Government Customer Success Manager At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, practical, and deeply engaging. With over 6 million learners worldwide, we help organisations build real cyber capability — from classrooms to enterprises and critical national infrastructure. We’re hiring a Government Customer Success Manager to own and grow strategic relationships across government, defence, and public-sector organisations , positioning TryHackMe as a long-term cyber readiness and workforce development partner . This role sits at the centre of one of TryHackMe’s most strategically important growth segments. You’ll work closely with defence, intelligence, and public-sector stakeholders to ensure measurable outcomes, strong renewals, and visible advocacy across government ecosystems. 🎯 Role Overview As the Government Customer Success Manager , you'll manage a portfolio of 75+ government and defence accounts representing over $2M in combined contract value, with individual contracts ranging from $5.6K to $798K. In this role, you'll own the post-sale success, adoption, and value realisation for each of these customers, ensuring every account achiev...