Sr Manager, Digital Selling & Servicing

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: The job is part of the Digital Servicing Team within the Customer Experience Digital Transformation Organization, part of the Commercial Division. Responsible to lead initiatives and products to continuously innovate and improve the digital servicing experience of our customers, listen to what customers need to pivot quickly and deliver value, drive data driven decisions across the organization and work closely with IT colleagues on American’s delivery transformation efforts. Plays a critical role in collaborating with key stakeholders across Digital as well as partnering with Customer Experience, Finance Res, Airports, and Technology teams to lead the transformation of the American Airlines Digital platform, s...