Team Leader Front Office

Job description

Let’s shape the future of finance - together At Isabel, we believe that real innovation happens when people and ideas connect That’s why we’re building more than technology, we’re building an ecosystem. One where every voice counts, and where your work can truly make a difference. We’re looking for curious minds and collaborative builders. People who believe success means growing together, learning from each other, and challenging the status quo. If that sounds like you, keep reading. What you’ll do: The ideal candidate will be responsible for ensuring the delivery of top-class customer service in a fast-paced financial sector environment. This role requires a proactive and hands-on leader with excellent communication skills, a customer-centric mindset, and the ability to motivate and develop a team. Your tasks will include: - Team Management: Lead, mentor, and manage a team of front office support agents to ensure high performance and adherence to company standards. - Customer Service Excellence: Ensure the team delivers exceptional customer service, addressing client inquiries and resolving issues promptly and effectively. - Performance Monitoring: Monitor and evaluate team perfo...