Senior Cloud Service Manager

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. You will be part of PTC’s Cloud Service Management Team organization, managing $100 Million of ARR (Annual Recurrent Revenue), and will join a team composed of Service Managers distributed worldwide (North America, Romania, France, Germany, Japan) Your Impact: · Represent PTC with major international SaaS customers, including top-tier Fortune 500 companies · Ensure long-term customer experience and satisfaction with PTC’s SaaS offering · Be a trusted advisor and influential problem solver for customers · Advocate for customers internally to impact PTC’s SaaS strategy · Plan and execute risk mitigation plans to retain and build loyalt...