Customer Success Manager

Job description

Overview We're looking for a relationship-driven Customer Success Manager to support a portfolio of Enterprise customers. This is not your typical CSM role — we're seeking someone who thrives in complex, high-stakes environments and knows how to navigate large organizations, multiple stakeholders, and long-term strategic relationships. In this role, you'll become a trusted advisor to some of our most valuable customers, driving adoption, demonstrating measurable value, and championing satisfaction at every stage of the customer journey. You'll develop deep knowledge of each customer's business goals and align our solutions to their evolving needs. You'll collaborate closely with Account Management to identify expansion and upsell opportunities, turning healthy relationships into long-term growth. Success here isn't just about retention — it's about becoming an indispensable partner to the enterprise accounts you own. At HR Acuity®, we empower our team to #BeBold —embracing innovation and new challenges. With the right tools, we help you #WorkSmarter , fostering collaboration so we can all be #BetterTogether . If you're excited about being part our growth story, we’d love to chat! A...