Carrier Support Specialist

Job description

Company Overview Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs. Visit www.superloop.com to learn more. Role Purpose: The Carrier Support Specialist is responsible for the operational execution of wholesale service lifecycle activities, including order processing, provisioning, service changes, incident and escalation management, reporting, compliance and continuous process improvement. The role acts as a key operational interface for wholesale customers and internal stakeholders, ensuring services are delivered, mai...